FAQ
Short answers; each one links to the page with the full explanation.
How fresh is the data?
- Amazon delivers Amazon Ads performance data through its Marketing Stream, and Selltics picks it up every 30 minutes.
- Data from before the stream started for a profile is not imported, and registering a profile does not start the stream by itself.
- Current campaigns, ad groups, targets, ads and portfolios, and Selling Partner orders, are read live from Amazon when the AI analyst asks.
See Connections.
Which marketplaces and ad types are supported?
Amazon Ads in all three Amazon regions, for Sponsored Products, Sponsored Brands and Sponsored Display:
| Region | Marketplaces |
|---|---|
| Europe | UK, DE, FR, IT, ES, NL, SE, PL, TR, AE, SA, EG, IN |
| North America | US, CA, MX, BR |
| Far East | JP, AU, SG |
- Amazon Selling Partner orders can be added per marketplace; the Selling Partner side currently runs in Amazon's sandbox.
- Shopify, Walmart and Slack are planned and cannot be connected.
How are my Amazon credentials handled?
- You sign in at Amazon, never at Selltics, so Selltics never sees your Amazon password; it keeps the authorisation tokens Amazon issues to it.
- The Selling Partner refresh token is stored encrypted, held by one service, and never passed to the AI analyst.
- After you disconnect a source, Selltics no longer uses its authorisation.
See Connections.
What happens to my data when I disconnect or remove a profile?
- Disconnecting Amazon Ads removes the connection, the profiles registered through it and their portfolio actions; a profile that also has a Selling Partner source stays with that source.
- Data stops updating and billing for the removed profiles stops; metrics already collected are not deleted by the disconnect.
Account stays bound
A registered Amazon Ads account stays bound to your organization, so another organization cannot register it until support moves it.
See Connections and Concepts.
Why did one question cost more than another?
- The AI analyst is charged by the LLM tokens an answer uses — $0.75 per 1,000 credits, where 1 credit is 1,000 tokens.
- A question that reads more data, or needs more steps, uses more.
- Each answer ends with a line showing the credits it used.
The Balance panel states the prices and how long the balance lasts:
See Billing.
What happens when my balance runs out?
Charges continue
Nothing is switched off: what is connected keeps running and keeps being charged, so the balance can go negative.
The AI analyst refuses new questions, and adding profiles or portfolio actions beyond the free allowance is refused, until you top up. See Billing.
Can I invite my team?
Yes, into a team organization on the Company plan. Your personal organization cannot take invitations on any plan. See Organization.
I forgot my password.
There is no self-service password reset yet: contact support.
How do I get help?
- Write to us through Selltics Support.
- Whether Selltics is up is shown on Selltics Status.